Front Desk Agent
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Hotel front desk agent responsibilities include registering guests managing reservations and providing information about rooms rates and amenities.
Front desk agent. Determinate s a guest s reservation status and identifies how long the guest will stay. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. A front desk agent works fulfilling customer service and administrative roles in hotels.
You will be familiar with the hotel layout be up to date with different tariffs and special offers understand the in house restaurant s operation to facilitate guests dining reservations and to make recommendations and be proficient with operating the switchboard. A typical day as a hotel front desk agent involves registering booking guests in and out of their rooms while accommodating any special requests. Additionally a front desk agent will manage and update information regarding room availability rates and available amenities.
Registering guests making and modifying reservations hotel operator and concierge duties. Front desk agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest s account upon completion of their stay. The front desk agent will be responsible for receiving guests payments and for balancing cash at end of shift.
Front desk agent assistant. A front desk agent is responsible for checking hotel guests in and out of their rooms. Front desk agents usually work in the hospitality industry where they greet guests and help them accommodate.
A few of the main duties of a front desk agent are greeting guests at the front desk answering any questions recommending activities and restaurants to guests and answering any phone calls. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. If you have a knack for customer service and work experience in the hotel industry we d like to meet you.
Represents the hotel to the guest throughout all stages of the guest s stay. They welcome and orient new guests and issue room keys. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest s stay.
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