Jira Service Desk Change Management

Here are a few of the powerful features ready and waiting for you.

Jira service desk change management. Raising a change request is easy by using the customer portal as a centralized place to raise all change requests. Shape your processes to match the way you work. Meet the new and improved it service management template for jira service desk.

Ask the community. Hr for instance can use the service desk software as a go to portal for service requests request management and knowledge management. Jira s flexibility allows you create issues as a change request and you can easily customise the workflow to your specific business process.

When a deployment is completed failed or canceled then transition request accordingly. Fields help agents assess approve and categorize the request for reporting or querying. By default we include the following fields in your agent s view of a change request.

Start a discussion. When a change management request is created then update change type and risk. Jira service desk 4 3 0.

It ensures your service desk agents follow a standardized process to deal with change requests which in turn reduces follow up incidents and minimizes negative business impact. Your it service desk template comes with a change management workflow. The change management workflow for jira service desk has been designed based on itil recommendations.

Click on each arrow to learn more about each feature. Improve internal business services with jira service desk. Jira service desk does this through issue type fields and screens.