Jira Service Desk Workflow

An incident management workflow helps service desk agents to investigate record and resolve service interruptions or outages with the aim to reduce downtime and negative impacts on business.

Jira service desk workflow. Jira service desk allows you to add an approval step to a status in a workflow which allows you to specify if an approval is needed for issue types and their associated request types that are mapped to the workflow. Jira evolved from a developer s problem tracking tool and still has a strong focus on development process integration. Each jira workflow is composed of a set of statuses and transitions that your issue moves through during its lifecycle.

Our team is currently using a 30 day trial of jira service desk to see if it can help us to provide better visibility into our product development with our customers and developers our desired workflow is pretty simple. Jira service desk focuses on help desk. Jira service desk provides an information technology infrastructure library itil compliant incident management workflow called isd.

Spin up new services with jira service desk s intuitive codeless setup and configuration. Deliver exceptional it service fast. The option to add an approval step is only available if the workflow is associated with at least one jira service desk project.

The bidirectional jira service desk integration keeps critical information synchronized between moogsoft enterprise and jira service desk. Find the top rated apps add ons plugins integrations for atlassian jira service desk. Provide it service and support without the cost and complexity of traditional itsm solutions.

We currently use jira jira agile to manage our product development backlog. Jira service desk was introduced in 2013 by atlassian a company well known in the it development and operations tool space for its wide range of products. If enabled this integration allows you to.

This allows you to set up your development tools and jira service desk workflows so that for example when a developer creates a branch to start work on an issue in atlassian s bitbucket or stash the. It ensures your service desk agents follow a standardized process to deal with change requests which in turn reduces follow up incidents and minimizes negative business impact. Free 30 day trial for all apps.